![]() This promise ensures we do everything we can to make your experience with us as seamless as possible. So, for you, we have created the 180-Day Customer Satisfaction Guarantee policy. Words cannot express how grateful we are for this opportunity to give back. Without you, we wouldn't be here! Thanks to our loyal customers, we can now make a positive difference in the world with our various donation programs. Here at Awareness Avenue, we make a special effort to always go the extra mile for you, your friends, and your family. We aim to respond to all inquiries within 24 hours.Īwareness Avenue offers all our customers a complete 180-Day Replacement Guarantee. If you have any further questions, please do not hesitate to contact us. #Guardian angel ring freeWe ship all replacement orders free of charge. If you choose to replace your initial order with a higher-priced item, we will waive the additional cost of up to $10. If you choose to replace your initial order with a lower-priced item, we will refund the difference. We’ll replace your original order free of charge. ![]() If your jewellery is eligible under this warranty and you’d like to make use of it, please don't hesitate to contact us at: and we will offer one of the following resolutions: For those orders placed within the past 180 days, our Satisfaction Guarantee applies as described on the “180-Day Customer Satisfaction Guarantee” page. The Lifetime Shine Warranty applies to orders older than 181 days or more. We create durable and long-lasting jewellery and are accommodating if- for whatever reason, our materials fail to meet quality standards. Our commitment to providing a superb customer experience and high-quality products is our number one priority. In the very rare instance when the restoration process, as described in our article: “How to Restore Your Awareness Avenue Jewellery”, is ineffective, your jewellery is automatically eligible for our Lifetime Shine Warranty. Sometimes the shine and appearance of your jewellery can fade over time. This warranty includes a complimentary replacement or the free dispatch of a jewellery piece similar to the original price- as per your preference. ![]() If any Awareness Avenue product suffers degradation in quality, shine, or appearance, we offer our customers a complete lifetime warranty that ensures worry- free product endurance so you can enjoy beautiful results every time. We will however attempt to do anything within our power to assist in every situation - we are here to help you. We will assist you in any way we can - however please understand that if the package has already been shipped that we are often unable to alter the destination address at this stage. If you realize you have made an error, e-mail us as soon as possible on explaining the error and provide the correct information. Therefor if there has been some mistake or error regarding delivery, please contact us and we will work something out to make sure you have a good experience. However we always aim to strive for customer satisfaction and we want you to have a good experience with our company. Please take great care to enter the correct shipping details when at check out. ![]() #Guardian angel ring for freeAny order above 50$ USD will be eligible for free shipping.Īwareness Avenue is not responsible if a package is not deliverable due to missing, incomplete, or incorrect destination information. Here at Awareness Avenue we have a flat shipping rate of 4.95$ USD for all orders under 50$ USD. If for whatever technical reason you do not automatically receive your tracking information via email a few days after ordering please do not hesitate to contact us on Please allow 24-72 hours before a tracking number is available. This means you can follow your order every step of the way. At peak demand times, orders may take slightly longer to arrive.Īll orders are secured, insured and tracked with a live-status tracking ID. You can expect your unique jewelry within 8-14 business days after ordering. Please be aware that our jewelry with text takes an additional 24 hours to source, because we must engrave it after you order. We ship orders over $50 for FREE worldwide, expedited and tracked.Īs soon as your order is placed our team goes hard to work at sourcing, quality-managing and shipping your new amazing jewelry straight to your doorstep. ![]()
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